They have all the Tools and Equipment Sparing no expense on supplies and training for their Techs Constantly sending and focusing on ongoing training We take all our Vehicles to Rusty Wallace Kia Knoxville for Service and Parts
Everyone was courteous and extremely helpful. I will continue to do my business with Rusty Wallace KIA.
Great Service 👍I had maintenance done, I got there a little early, and they took my car right back.Service was fast.i would gladly recommend them.
Everyone was kind and courteous, the sale went really smooth and they had me in and out in no time.
GREAT SERVICE-GREAT PERSONNEL
Fast service, clean waiting room, friendly people.
The service department took excellent care of me when a fuse was recalled on my 2021 Sportage. They got me an appointment in just 2 days and they did my oil change at the same time
Excellent place and people
Terrible customer service and product! 👎🏼 Talked many friends out of buying Kia products!
I always have a wonderful experience. Great customer service whether you are buying a car or needing one fixed. Welcoming environment.
i want to withdraw my previous issues with this dealership. jake has given me the $100 visa card that evidently was lost or stolen in the mail. i picked up the card yesterday and jake was most friendly and personable.. thanks again to jake for taking care of this
If you’re shopping for another car, I highly recommend checking with them first! The friendly, professional staff there made me feel very comfortable and took good care of me. My buying experience at Rusty Wallace Kia-Knoxville was great!
I have always had courteous and excellent service. They excel at getting your service completed in a timely manner.
Excellent and fast service!
Fast and friendly service.
Excellent service advised of what is needed and full explanation. Time time and experience was per the total experience. I switched to this dealership 4 yrs ago and always had a excellent experience.
This was my second visit to the Service Department if Rusty Wallace Kia on Callahan. Let me start by saying the young man that does the check in has a humble and sweet spirit. He makes you feel welcomed when you get out of your car. The service Representatives are the same. They review what your service needs are with a smile and are very professional. The waiting area and snacks are a plus while you wait. It’s always well stocked with a variety of goodies and there’s plenty of seating while you wait. The best overall is ...
We just moved to NC from Illinois. We purchased our Outback from a dealership in northern Illinois, have a had it serviced in central AND southern Illinois, and none of those dealerships offered the elite level of customer service that Prestige did. We were so impressed with the interaction and amenities they offered us. Tyler was very attentive and did a fantastic job at taking care of us. We will be back!
Tushar is an awesome salesman and a great customer service representative for Kia! He knows the cars and customizes his explanations to each person he is dealing with. My granddaughter who is 15 was getting her first Kia at the same time as I was. He made both of us feel we were his only customer and answered all our questions expertly. He exceeded my expectations in every way. Ben was also great in the finance department. Would give my experience a 12 out of 10. Will be recommending my friends and family
Best experience I've had the commication was awesome i would say the best buying experience they sale good cars
5. Stars they were awesome Salesman was TSASH HE WAS GREAT
always on time very nice professional is every way. always walk u to your car when finished
Had the best salesman ever with Lee Hersha. He went above what would normally be expected of a salesman. We ordered a vehicle and requested a few add-ons once the vehicle was supposed to arrive. Mr. Hersha had them installed and the vehicle ready and waiting when we arrived to pick it up. The entire process went smoothly and expediently. The entire staff was also very friendly and courteous to us as well as our six children, who sat in the waiting area. We drove 3 hours to pick up our vehicle and it was definitely worth the drive.
Service department very organized and very professional. Never a problem getting in for maintenance or repairs without appointment.
Customer service is awesome, Jonathan in the service department goes above and beyond to help, doesn’t matter if they are slammed, he is just super! Thanks Rusty Wallace Kia!
I would highly recommend Rusty Wallace Kia to anyone. Salesman Lee was a great help with every question no matter how irrelevant it seemed. He made my first car purchase a great experience and made the overall experience the best from start to finish and has even done a follow up.
Excellent experience working with Mr. Lee Hersha. Got me exactly what I was looking for and kept me informed through the whole process. I’m a hour and 45 minutes South of their location, but Mr. Lee had everything taken care of prior to my arrival. One trip and a few signatures later and I’m in my new ride ready to go.
Awesome service and very professional staff. Russel was our sales person and he was great!
helpful sales person.and selection
Awesome, my rep is always very hospitable and courteous.
Great people and service!!!
Very nice people to work with.
Salesman, Paul McMahan, was very helpful as we made decision on which car to purchase. We felt no pressure and were offered refreshments as we were making arrangements and waiting for car to be gassed and cleaned. Mr. McMahan, explained features to us and said that we could stop by dealer if we had any questions about them/or how to use them properly. He also explained the service schedule and warranty information. Mr. McMahan was exceptionally nice to us. He was very helpful without the 'hard sell' that we sometimes have with a salesman. We appreciated his patience and ...
Paul our salesman and Jason our sales manager did a great job with assisting us! The team was helpful in meeting our goals for a new car. 👍
Even though I gave them short notice for a appointment they worked me in. Great Service!!!!
Thanks to Brandon & the team for helping me find this beauty! It was such an easy, pleasant experience. Would recommend Rusty Wallace Kia Knoxville to anyone!! ⭐️⭐️⭐️⭐️⭐️
Very courteous and efficient. Service completed ahead of estimated time frame. Escorted me to my vehicle.
James Gordon was an amazing person as well as outstanding at his job! Easiest car purchase I have ever made! No haggling, very professional, and all around friendly. Answered any and all questions. I got the trade in value I wanted, the payment I wanted, and was in and out in an ample amount of time. Overall Outstanding!!
10/10 would recommend Rusty Wallace Kia to anyone! Scott Stiff is one of the best car salesmen I have ever worked with. He was very accommodating to our needs and was never pushy. I am one of those people who hates car shopping and has a hard time finding what I want. He was more than willing to show and test drive anything I asked for. I never felt uncomfortable or like I was being forced into anything. During the financing and paperwork Caleb Johnson described and answered all of our questions. He was very helpful and knowledgeable. There is no ...
Was in the area on vacation ,thought we where having an issue. Thanks for working us in. Your the best
Scott helped me find the impossible! I had a certain car I was looking for. He was able to help me get my dream car in a very timely manner! I would recommend Rusty Wallace Kia of Knoxville’s friendly staff to anyone!
Prompt good service. Courteous. seemingly caring service advisors.
Very good fast and efficient very curtieus
Service was great they had my car about 1 1/2 they said 2 hrs but got done a lot faster. Excellent customer service. Allison was fantastic
Most efficient and painless car buying experience I have ever had!!!
This was a great shopping experience for purchasing a new car. This dealership was very accommodating and was not too pushy. Lee Hersha was a great salesman. Again, not pushy or trying to suggest anything that we were not looking for. They really made us feel like family and were able to get us in the right car! I would definitely suggest purchasing your next car from the Kia dealership on Callahan!
I recommend service and sales
They always do such a great job getting you in and out. They make you feel welcome and at home.
Great customer service all around
My new purchase went without any confusion or problems and your representatives were the best yet. The purchase went very smooth. Very pleased with Rusty Wallace KIA, Knoxville, TN.
Tushar was absolutely wonderful throughout the entire process!
A little slow answering phone. Other than that service was done to satisfaction.
Our salesman was James Gordon III. He was pleasant, kind, helpful, funny. He did everything we asked. We had him running because of our many questions and requests, and he always had a smile on his face. He was never pushy. This is the man you want to buy a car from. Thank you James.
Great experience. Ask for Nick! You’ll have a great car-buying experience.
They are such a wonderful dealership. Great people, great service. Definitely recommend.
John in the service department was a life saver. My engine locked up miles away from home and I had it towed to their service department. He took care of everything from there. I had my rental car as soon as he got it approved and I had a replacement engine within 2 weeks. Will definitely drive the extra miles to take my car here again instead of the service department nearest me.
Very professional and helpful. Was willing to shuttle me to the dealership to pick up my car when it was ready. Comfortable waiting area
Tushar was amazing to work with, he made the process easy and was very accommodating to our schedule as we live roughly 2.5 hours away! I inquired online about a vehicle on a Sunday but by Monday morning it was already sold.. Thankful Tushar checked the delivery schedule for me and they had EXACTLY what I wanted on the way. I was able to work out a deal over the phone via talk text and photos for my trade-in value and out the deposit down for my new vehicle. I am so grateful to for his dedication to helping me get ...
Friendly staff and quick service.
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