Customer Testimonials
Service was exceptional the service advisor that I had with Casey Beth Stanford I think she went above and beyond and I was just really pleased my Rusty Wallace KIA of Knoxville, has expand it and made it more comfortable in the waiting area and their people are extremely professional thank you I just want to say I was very pleased Diana L Grotstuck
Best car buying experience ever. Tushar was amazing and helped me custom order and purchase my dream car! Will be returning for all my service and future car needs!
It was a quick, professional experience. I always enjoy my time there. Thanks
Nick was a pleasure to deal with. Very knowledgeable and he answered every question we had.
Quick service and immediate service
My experience was great. Nick was the salesman I worked with. He was kind, courteous, and easy to talk to. I found the car I wanted online, he worked quickly to make it mine. Everyone I encountered was very friendly! I will be recommending this dealership to anyone looking to purchase a new vehicle!
Everyone I spoke to here was very helpful. Brandon was our salesperson and he was great to work with! We got our new telluride from them and absolutely love it! We aren’t local to Knoxville but chose this dealer because of the good things we heard. Glad we did!
Fast, friendly, and awesome customer service.
Greatest place to shop for a car. Salesman made it a pleasure to purchase a vehicle. We had looked at three other dealerships but did not compare with the professionalism that every person at Rusty Wallace showed us. I would buy another vehicle from them and will recommend them to my friends.
Great service! Called this morning for an oil change and they had an opening that afternoon. Comfortable waiting area and quick turn around.
Friendly service convenience
Quick service. Warranty work and oil change. I asked for a tire rotation and a car wash but they did neither so I deducted one star. Does not look like they charged me for a tire rotation so I guess we are ok. I will get the tire rotation another time.
Friendliness Timely service in service dept Good manners Offer refreshments Good explanations
Knowledgeable and professional great service nice people!!!
I love my Sportage! . Tushar Shah was efficient, and knowledgeable. The customer service staff is friendly and The service is great. I am also a returning customer of this dealership. If you’re looking for a Kia, this is the place to go. Thank you Tushar and the Rusty Wallace crew !
Great crew and quick service
Very nice with prompt service and complimentary snacks
Never had a disappointed moment with RWK Knoxville-one great group of employees. Everyone is a pleasure to speak with and engage in conversation regardless if it is about the car or non car dialogue.
Exceptional service. I was approached by a service desk associate. They were very kind and communicated with me very well. My overall visit was excellent
Wonderful car buying experience
Nice people here. They take care of my cars needs. Nice waiting room too.
Dropped my car off for an oil change and tire rotation an wasn’t going to be able to make it back the same day to get it. The staff at Rusty Wallace Kia took care of everything. They locked my car up in the parking lot and said to come back the next day anytime to get it! The customer service was friendly and kind. It’s the only place I get my Sportage serviced!
Being professional, plus quick service and a comfortable waiting area.
Was early to appointment took me in. Service was completed quicker than they told me. Service department was excellent.
Great people. Was a really good smooth experience
Great service. Kind and knowledgeable people.
Good customer service. Good cars and reasonable prices
Everything such great people
They’re very sweet and make sure we are well taken care of .
Done a good job and we're done earlier than stated.
Best service ever. I will never take my car to nobody but them. They are so nice and respectful. The service is A-1 they give you snacks and drinks for your wait. Always smiling faces on everyone there. They are the best
they were right on the van and they were on time
Purchased my used Sorento here, and was well-served by Tushar. The process was easy and reliable. Since then, I’ve had my service completed with the same location and have received quick and trustworthy work.
Rusty Wallace KIA made buying a car a dream. My salesman Nick Stinnett may look young but he knows what he is doing . He was very professional and listen to my needs in what I wanted in a vehicle . Will definitely refer people to Rusty Wallace with Nick as their Salesman.
Service has been very good, was quick and reps were very informative as to what was or needed to be done to my vehicle.
Good service. Friendly staff. Quick results!
Rusty Wallace Kia was so awesome to work with! Russell kept us informed on the delivery date of the vehicle, Ben made the transaction smooth, and the service center was super fast on having the tint done. Best experience I’ve ever had at a dealership!! I LOVE my carnival! Thanks guys!!
Made appointment for oil change 3 weeks in advance (because you have to do this now - no last minute oil changes). Appointment for 9:30. Show up by 9:20...left at 10:30. Car was washed. Complimentary drinks
My first service visit with my new Kia Sorento for warranty work. High marks all around for all the polite and friendly staff. My vehicle’s issue was explained to me very well.
Great buying/trading/finance experience from Russell, Mike, and Ben. From the moment we placed our order and deposit, the communication was great, and the closing process equally as smooth. My wife loves her new Carnival! Highly recommend!
I am so pleased with Rusty Wallace kia Callahan. Brandon Belue , Jake Bull, Clay Magee. They did their best to find me what I needed. Took care of me and I will definitely go back there again. So appreciative of them and their whole team.
Great place to purchase a car! They treat you like family and no pushy sales folk! I am now a customer for life!
Quality service with a smile! By far the best dealership I’ve ever done business with!
Service was great today. Answered questions I had.
The service is excellent!!
Excellent Service and Staff! This is our second Seltos purchase with the gang! I would recommend them to anyone! Thanks Ben, Jordan, Brandon D., and Jake Bull!
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