Customer Testimonials
Great service Thank you
One of the best dealerships around.
Flawless transaction, the sales team was willing to accommodate my financial needs.
Performed service on my vehicle as promised. They did a great job. Very thorough and faster than expected.
I took my 2021 sportage over for oil change and tire rotation before traveling over the holidays. My car was ready when promised (Actually sooner) and was washed. It looked great and the wait goes quickly because they have a large TV (although I always bring a book) and a variety of snacks are available for customers The service people have always been very accomedating and explain exactly what will be done.
I had an appointment, got right in and out within the time they told me, an hour. Fast and friendly. The lobby was clean and had lots of beverages to choose from, a nice touch..
This is the second car I have purchased at this location. They do not disappoint. Today was a service appointment it went very fast and got my niro washed also. Great people!! Thanks to everyone
Nick was awesome! Helped us make the best decision for our family!
Very nice people. I had to get a part delivered they gave me a great loaner car manager went out of his way to help me. I’ll definitely do my business here very nice and professional.
Awesome. Traded and was in and out in one hour.
Gage was very helpful and knowledgeable.
Great service , everyone is so nice ..
After searching for something in the used market, with air, all-wheel drive and good on gas I came upon a Caliber at Rusty Wallace Kia. Being from Wisconsin and a dealer's son who also worked there selling cars on occasion for the first forty years of my life I know a little thing about the business. I got a call on my inquire from the sales representative Dylan Hattula. Told him which car and to hook me up. I did the finance information by phone and they structured the sale in my budget even a discount I hadn't ...
Good overall work just delayed in completing all work.
Margie is the best in there!!!!
I love it. Very nice people. I went to just look. Brandon Belue drove a black Kia Soul around for me to look at and I fell in love with it. Everyone was nice and helpful. I Highly recommend Rusty Wallace Kia Knoxville. I love my car.
Every vehicle purchased has been great.
I had the best customer service from the newest service manager! I had scheduled an appointment in the service department and there was an issue with loaner cars being available. However, the new service manager offered to drive me to work and drive my car back when it was finished being serviced. I have never had such exceptional service a dealership! I highly recommend Rusty Wallace Kia of Knoxville.
I’m taking an impromptu road trip and needed my car checked for trip worthiness. My dealer was not able to fit me in for almost 3 weeks. I called Rusty Wallace and was advised to come in as a “walk-in”. I did not have an appointment and was prepared to wait hours. I was in and out in less than 40 minutes. And here’s the amazing part - it cost me $0! Friendly people, Donnie the service manager ensured I would be taken care of, and Vaughn handled my intake and exit. It was a very positive experience.
The service tech was friendly and answered all of my questions. He was prompt upon my arrival and I was in and out within a hours time.
Everyone is always friendly, quick and professional. I won't go anywhere else. Love my Kia and the people it came with!
Great dealership all around. I have purchased 3 vehicles from this location and everyone from the salesman that sold me the vehicles to the people that schedule the service appointments to the people working in the drop off area for service, they are all so nice and give excellent customer service. I feel very much cared for while I am at Rusty Wallace Kia on Callahan Dr. Thank you for the excellent customer service!
It’s really nice I will be back
Tushar takes good care of us.
Service was due on my vehicle and due to my busy schedule I couldn’t get it scheduled in time. Rusty Wallace on Callahan Dr. were able to squeeze me in without an appointment. Customer service was outstanding also. Thanks
Great service and very helpful.
Took my car in for a service recall this morning. Excellent service, quick turnover and very courteous personnel. Have not been disappointed in this business so far. A-1!
Excellent customer service as always by Jake Bull and his staff of salesmen. They literally went above and beyond to make sure we were taken care of and satisfied
Very professional service. Down to earth and willing to answer any questions you have. My favorite dealership by far.
Had the best experience picking out my new Kia! Chase was super helpful!
I have to say amazing as always. Service was so helpful even when my car was not finished and I had vacation plans. I always have a great experience with service. They truly went above and beyond!
Very professional and work very hard to meet your needs.
The help we receive from the staff was very helpful and answer questions we had.
Everyone that works there were all very courteous, informative, the place of business was very very clean , Thank you to Brandon I love my Land Rover
Great car buying experience The sales person was very helpful and easy to work with. Highly recommend Rusty Wallace Kia of Knoxville.
Service preformed as requested-super nice employees
Tushar was super helpful and got me exactly what I was looking for. He stayed after close and had the car ready to go the next day!
Great service. Very professional and the waiting area is awesome. Nice and friendly staff as well. Overall a great experience. I highly recommend Rusty Wallace Kia! On a personal note, a salesman named James…..super great person and I really appreciate our discussion!
Great experience from beginning to end.
Made an appointment for the service department 2 weeks ago. Greeted by very friendly customer rep to get my car information. Service advisor was excellent and the snack and beverages provided hit the spot as I waited for my car!
Great service! Always expedient timing! Kenny Bower is my go to salesmen. Johnathon Massey is my go to service man!
My husband decided he wanted to check out the Kia place on Callahan. When we pulled in a young gentleman came up to us and introduced hisself as Russell Mountgomeey and how could we help him. Me. Mountgomery was very courteous and helpful in helping us get a car. Everyone was fast and efficient with putting us in our new car. I was overjoyed when Russell came to us and said we were approved. I will be sending my daughter there and anyone that want to get a car. Thank you all so much
They took care of several recalls for our Kia Sorento and a very timely and professional manner. We were very pleased with the service given!
Very fast and courteous service
Called for a re call check, Got in that afternoon, MY car was fixed same day, Frank in service was above and beyond for customer service, Waiting room clean, Every snack and drinks COMPLIMENTARY WHILE YOU WAIT, I will never use another KIA Dealership but this one again, Will recommend to every one,
Casey, in the service department, is the best! You're in good hands with her. She truly listens to your concerns.
The sales personnel were polite and courteous. They did not use high pressure to purchase a vehicle or add items that we did not want and were knowledgeable about the different models.
friendly, good experience
Excellent service from start to finish they even addressed the coupon problem where the web team took down the coupon before expiration date.
Everything, great company perfect service.
I couldn’t be more pleased with my experience while purchasing a new car this weekend. I have always hated car shopping and the whole pushy experience, but this time I was shockingly surprised. Chase (my salesman) was very knowledgeable and helpful without making me feel pressured at any point. I also appreciated that he was honest about what add-ons would be something to consider vs ones that were unnecessary.
These guys were great! First I went for my appointment, but I was a day early! They squeezed me in anyway. Mechanic said he saw my car was dirty and washed it before I got it back. Over achievers.
Everyone was kind. Dylan was exceptional. We would definitely buy a car from them in the future.
Great experience buying a new Kia! Highly advise asking for Kenny Bower. He’s excellent to work with!
Great, Nick did a great job new his product very well was very efficient
Had a great experience with Rusty Wallace! Worked with me to get a lower APR and didn’t try to haggle! Also worked with all my payments and were very understanding. Definitely recommend!
Great job as always. Very courteous and professional.
Wow! They made buying my daughter’s first new car a breeze. Thank you so much Kenny and Joe.
Had a wonderful, fast oil change and tire rotation. Frank in service was great to work with.
