Customer Testimonials
We had a pleasant at Rusty Wallace Kia. Ramone asked questions to find the perfect vehicle that would meet our needs, but without the sales pressure. Would recommend seeing him for your next vehicle.
Brandon was great! Thank you!
Rusty Wallace KIA has been so amazing when it comes to helping me take care of my 2017 Sportage. Had to bring it in for a bit of an emergency this morning and they thankfully were able to get me in and out very quickly! Parker was great when I called over the weekend to ask what I should do and Russ was so kind and made me feel at ease about getting my car taken care of this morning. I am grateful that I know there is a team of great guys near by to help me make sure my ...
Jenna was the best service advisor I have ever had the pleasure of dealing with to service my mother-in-laws 2023 Kia Seltos. She was very detailed and communicated everything I needed to know. I will definitely be back for service and maybe even a new vehicle!
Very happy with my new Niro and the sales experience.
Everyone there are wonderful people
A great dealership to deal with on picking a KIA. No high pressure sales. Very knowledgeable sales people and sales managers. Competitive deals. High marks for salesman, James Gordon III. His professional attitude and customer service before the sale was par excellence. The car only had one car fob, the other being lost by the previous owner, the dealer provided the second fob as a part of the sale. This is excellent sales support and I can highly recommend Rusty Wallace KIA for all your vehicle needs. Marshall Cornelius
Great selection of cars to view and excellent service, Kenny Bower was awesome - made our decision and purchase extremely comfortable.
Wonderful, speedy service!! Nice waiting area for people to sit at while their cars are getting serviced - even free drinks! Incredibly kind staff. Will definitely be bringing my Telluride to them from now on.
Everyone was amazing! Mr Parker went above and beyond his job and helped me out! I’d be definitely coming back for service.
Fixed my car up and now it’s runs perfectly! Super friendly staff too. Keep up the great work.
Absolutely amazing service. Parker was quick, efficient, and friendly throughout my service.
Parker did a fantastic job on my car. Amazing Customer Service skills and my car new K5 is running flawlessly.
Very professional and courteous sales group. Russell was very knowledgeable of the model we chose and closed the deal.
All good 👍
I called on Tuesday and had an appointment for just two days later. Had to reschedule the appointment due to an accidental double-booking on my end, and they still saw me on the day I was originally scheduled. They got me in and out quickly and offered free snacks (really good selection) and a complimentary car wash. Very positive experience.
the visit was a pleasure, great coffee, the staff were cheerful and with courtesy. No problems with the vehicle. Appreciated the carwash.
Service and sales Brandon and Mike the manager were fantastic and very helpful. I do recommend for all your sales needs!
Handled engine replacement due to oil use. Excellent service at dealership
Had the vehicle we were looking for and made the process very easy.
Great service I will be back.
Handled my warranty issue in a timely way. In addition gave my Sportage a wash which was a nice surprise!! Thanks
Great buying experience! This is the second vehicle I’ve bought from Rusty Wallace Kia and would do it again!
Very nice guys to deal with. They fixed the problem with my car with excellence... Truly professionals
I will definitely have my car back with Rusty Wallace Kia, when I need any more work done. They are fantastic
Kenny was awesome very professional and made very easy to make the decision to purchase our 2023 Kia Sportage I absolutely love it. Frist time owning a new car. Thank you so much Kenny for helping us and for making this happen. I highly recommend going to Rusty Wallace Kia.ask for Kenny . Thank you, Shannon parker
Had two recall, Service was quick and answered all my questions
The service department was extremely helpful and knowledgeable.
Very nice staff
They were fast and reliable. Had the part I needed in stock.
The recall engine replacement was completed in less time than reported which was welcome. Russ was kind and professional when we spoke on the phone. I wish I was called with updates rather than having to call myself but overall I am pleased.
I have always LOVED and appreciated Rusty Wallace Kia of Knoxville (Callahan). The employees that have been there to help me have all been outstanding. They honestly love their jobs, passionate about supporting & helping and extremely knowledgeable on the products - They have taught me so much. I highly recommend Rusty Wallace Kia of Knoxville !!!! (I have used sales, finance, parts and service departments on Callahan and the Collision Center in Clinton)
They are always real polite and happy to help you in anyway
I had a wonderful experience at Rusty Wallace Kia. Everyone was so nice, and Kevin went out of his way to make my car buying successful. Plus the restroom was really clean, and there were complimentary snacks.
Waiting room was very nice and stocked with snacks and drinks and everyone was very friendly. Made the 2 hours go by fast!
The service department was very prompt on dealing with a recall. Took a little more than an hour, found out everything was okay and told me they checked it all out.
They were attentive and was concerned about my needs and was willing to help me in any way..
The sales and fiance staff were friendly and made my purchase easy. It didn't take too long, either.
Russ was a great pleasure to work with! He went over everything regarding the service of my vehicle!
Wonderful personal
I always have an excellent experience!!!
Great snacks🙃
Brandon was very nice and knowledgeable about the car we were buying. Would buy here again
I took my vehicle in for a few recall services and everyone in the service department was so nice and accommodating! They were also very efficient and had my service completed within the timeframe they told me plus, washed my vehicle as well ! I highly recommend this dealership and their service department!
I really need to brag on the service Dept. at this location Donnie Lamb and Russell Claxton have been extremely patient with me and my bad attitude. They went above and beyond to make sure things were done right with my car and even replaced parts that were not part of the process we were dealing with even setting my clock to the right time I cannot thank them enough and I highly recommend them for all your KIA needs and I especially appreciate the mechanics.
Everyone was nice and courteous and the free car wash a plus.
They were very nice and fit me because I had a bad tire and had the donut on and am about to take a trip Thank you Guys
I have always gotten good and friendly service at Rusty Wallace Knoxville on Callahan road. From the day I purchased my car in 2012 to now. I highly recommend them!
Great fast hassle free …Awsome customer service!
I have been having a great work experience, I am currently out of work sick and they are being very understanding.
Everything went well
Bought my vehicle here and each time having my vehicle serviced was quick, easy and affordable! The staff are great people and take the time with you. They are busy but you would never know it!
nick was awesome! explained everything in detail so i’d understand (my first big purchase) everyone was super friendly!
Nice staff that goes out of there way to get you what you want
Had a great experience purchasing a new Kia Sorrento. My sales rep. Ramone Turner and John in the Finance department were great people to deal with. I highly recommend Rusty Wallace, Kia, Of Knoxville, on Callahan Dr.
Excellent dealership. Straightforward and candid employees who weren’t pushing me or making me do anything I didn’t want. Kenny was super easy to work with and very responsive to questions and working with me on price, financing, etc. Definitely recommend Kenny to anyone looking for a Kia.
I was treated like the little old sweet lady I am. The two attendances that helped me with wipers I appreciate both of them so much.
Engine recall and replacement for my optima was fast,
Russell Montgomery at Rusty Wallace Kia made my car-buying experience easy, smooth and hassle free. He is honest, has a pleasant personality and shoots it to you straight. No games or hidden fees. I bought a car in a couple of hours and am super happy with my purchase!! Thank you, Russell!!
Very friendly and professional🌟🌟🌟🌟🌟
Our engine blew an hour north of Knoxville. The service team was fantastic. They got us a rental car and sent us on our way. Jonathan told us 4-6 weeks and it was ready in less than 3!!! Amazing! Best part was that it was covered under and extended warranty that I didn’t even realize I had. No questions asked. Done! Thank you again for your incredible service. Gratefully, Ken and Kathy Ball
I take my KIA there for oil change. They are quick.
Wonderful experience from start to finish!! Great customer service! Friendly warm greeting!! Waiting time went by very quickly! Customer service gentleman came every 30 minutes to let me know how much longer (which was not long at all)! My car was washed and looked like it came off the showroom floor!!! I can’t say it enough…WONDERFUL EXPERIENCE!!
Had our car in for service and it was a very satisfactory experience. Excellent customer service. They were very professional, friendly, and kept us informed. Highly recommend.
Great service and great experience
Tushar was our salesman for the second time! We will always go back to him… he is the BEST! He works hard to make sure his customers needs are met. He is so personable, funny and knows his business!! Thanks so much from Herb and Bette Riley
We had a flat tire on the highway on a long family trip on a weekend. The team was courteous, friendly, fast, and incredibly helpful in the short time frame we had. Saved the day for us and saved the start of our family vacation. We’ll never forget the wonderful treatment they gave us, and can not recommend them more highly. I never leave reviews. This one, was a must. Thank you so very much.
Great service. Above and beyond.
This kia service and parts department are awesome! I had a part that only they carried (which they reserved for me when I was passing through) and installed it in two seconds. So helpful and nice!! Thanks, guys, and ladies!! You made this trip just a little less stressful!
Very nice service.
Excellent service!
Amazing experience and little wait.
Brandon was so helpful and accommodating. He knew so many details about the vehicles and was very patient through my decision making process. He made the car buying process enjoyable and seemed to genuinely enjoy his job. The manager was also super friendly and thankful for our service.
Donny Lamb and his staff in the service department go above and beyond consistently to assist the customer!
Wow! They made buying my daughter’s first new car a breeze. Thank you so much Kenny and Joe.
