Customer Testimonials
We have never had such a great experience at a dealership! James was fantastic start to finish and listened to what we needed and helped us get more for the budget we came in with!
I’ve bought two used cars (one personal and one for work) with Rusty Wallace Kia and the help of James G. James is kind, thoughtful, and listens to what you really need in a car. He doesn’t pressure you or try to “up sell” you. He makes sure that you are comfortable with the car you are purchasing and drive off the lot happy. I was so happy with my last purchase from James that I named the car “happy” - not a joke. We all know that buying cars is exhausting but James makes the car buying ... Read More Facebook - Apr 2, 2025
I recently purchased another Sorento here and I had an amazing experience from start to finish. Tushar my salesman and I went back and forth since October communicating on what I wanted and keeping me informed. So happy with my new Sorento and for Tony Bailey for always being amazing as well!
Made contact over the phone about a uses car and they went out of their way to answer all questions I had and made my decision a lot easier
Great experience with Brandon! Thanks for everything I love my 2024 Kia Sportage LX.❤️
Great experience with Keith! This is the 2nd time we have dealt with him and he put us in a brand new red KIA Soul EX. The process was smooth and he did a great job. All employees that we encountered were professional and friendly. Customers for life!
Awesome dealership friendly staff knowledgeable and helpful at all points of my tome there
James Gordon and the entire staff at Rusty Wallace KIA were fantastic! I love my new KIA Soul!
So grateful for this dealership and Brandon Belue! My husband and myself had a not so good experience at another dealership in the area last year. When we saw that Kia of Knoxville had exactly what we originally wanted we knew we had to jump on it before someone else did! Kia of Knoxville will be our go to dealership now! Thanks again Brandon!!
Wonderful service! I’ve purchased multiple vehicles over the years from Rusty Wallace Kia and each time has been a smooth and pleasant experience. I highly recommend RW Kia at Callahan Drive for all your new/used car purchases and service needs.
Great service!
Long-time customer of sales and service. They have a wonderful crew front-to-back, and will do their best for you!
Jordan Chitwood was an excellent sales person. Not too pushy but knew the right approach to selling us a car. I’d recommend him for sure.
Greg is hands down the best salesman I’ve experienced. I wanted a speedy purchasing process and he exceeded my expectations. He listened to all my concerns and was not pushy at all. I came from a really bad experience at parkside kia… Greg completely saved my relationship with KIA. Choose this dealership- you won’t be disappointed!!
Mr. Odom helped me find exactly what I wanted, the process was easy, and i love my new car. Highly recommend Rusty Wallace Kia of Knoxville!!
I've been dealing with this dealership for 7 years now and they are always very helpful, very friendly and their service department goes out of their way to get you the best deals on parts and labor.
I told Brandon exactly what I was looking for, and he had a really nice car for me, the car matched everything I was looking for and at my price range. It's an Forte and I was able to get my favorite color. If anyone is looking for a great deal with exceptional customer service you should go to Rusty Wallace kia on Callahan rd. The people there really jump through hoops to get you the car you want!!! Thank you all at the dealership for being so helpful.
We just purchased a 24’ Kia Sportage Prestige for our son at RW Kia and the service we received was 100%!
James Gordon was our salesman and he could not have been nicer. Hands down the best salesman we’ve ever worked with! He went above and beyond to explain all the features and answer any questions we had. He was extremely easy to talk with, very personable and never pushy in the least. Within minutes of talking cars with James we knew we were in the right place. We had our teenage son with us and he was absolutely amazing with ... Read More Google - Feb 19, 2024
Kenny Bower is the man! If you need a car, ask for him! He will absolutely take care of you.
I just walked off the lot with my new Kia Telluride, and I couldn’t be happier with the amazing level of service that I received. Keith was my sales representative and he was so informative, easy to talk to, and he wasn’t pushy at all. I have never had such an enjoyable and easy experience at a car dealership before. I brought my two kids with me (5 and 2 years old) and they enjoyed the experience too! The dealership had plenty of snacks & drinks to choose from, and one of the guys on the floor (I believe his ... Read More Google - Feb 8, 2024
This is one of the few places with no pressure to buy a vehicle. Upon arriving at this dealership, I was greeted by Mr. James who was so welcoming and ready to ask about our day rather than selling us a car. We chit chatted for a while and then he asked about our needs and the reason for our purchase. He then spent a few of his precious hours showing us the different options of which none of the available cars on the lot were to our liking. Mr. James offered to get the interior and exterior color shipped ... Read More Google - Feb 6, 2024
Great place. One of the guys, Gaige was very helpful while I was looking at the vehicles
Tushar got us to come in and was able to get us into the car we’d been wanting for a while. He was super informative and kind.
Hello! I highly recommend Rusty Wallace Kia on Callahan....I love my Kia and I always have a great experience when i bring my car in for routine services. My sales guy, Tushar, is just the best....even though it was nearly 2 years ago when I bought my car, he still to this day helps me out whenever i have a question about my car or services, etc. He's has been wonderful to work with....he always responds to me promptly and is super friendly & helpful. I also can't say enough great things about the friendly staff ... Read More Google - Feb 3, 2024
Tushar Shah it was my salesman and he did a fantastic job! My mother my daughter and I have all bought cars from him. He was very knowledgeable and patient from the beginning to the end of our process and he's very friendly! The dealership was very clean and everyone greeted us. Since the sale I have taken my car for my oil changes several times and the service department is excellent as well. I highly recommend him!!!!
I bought a KIA Soul from Tushar Shah. He was so kind and very knowledgeable. This car is the perfect fit for me. I'm so happy I chose a KIA! Thank you, Tushar
Had a great experience working with Gaige. He’s definitely knowledgeable and extremely helpful.
Gaige was amazing. I love my car
I came in looking for a nice new car suitable for my family. The nice salesman, Gaige, helped me out in finding a car in my price range.
Gaige was phenomenal! He’s got such a friendly and upbeat personality, definitely will shop with him again !!
The staff at Rusty Wallace Kia off Callahan Dr in Knoxville is top notch. Gaige Guyer was my car salesman. He is friendly, and very knowledgeable. At no time did I feel pressured. He helped me find the right car that fit all my needs. Financing was smooth. I felt very comfortable with my whole experience!!! I highly recommend buying a vehicle from them. Thank you Gaige and all of Rusty Wallace Kia!!!
I would like to thank Gaige Guyer for selling me my car. I have been pleased with it. everything thing went great in and out in about a hour.
Great staff. Always feel at home when I am here. Scott has been great to work with!
Keith was the best.
Keith was very helpful and knowledgable. He made everything easy for us.
I love this office and especially working with Hannah! She is always so nice and sweet! I always recommend this location!
We always go to Scott Stiff and Tony Baily to get new cars because we know they will always sell us somewhere safe and give us a fair price on any trade ins.
We were looking for a car for our granddaughter after her engine went out in hers and Keith McGinty was the most helpful salesman I have ever dealt with. He got to know the facts and what would be in her budget, and her likes. He did not try to push anything on her that was beyond her price she could handle, or vehicles she would not like. He took time with us and that meant the world to me. He treated our granddaughter with respect and kindness. He answered questions and he presented questions that she nor us even ... Read More Google - Feb 1, 2024
What a great staff! They were so sweet and lead me right to the perfect car! I could not thank them enough!
Buy my new car, was the best experience I had in a long time. Simple, easy, and fast. The sales person was helpful and made it a stress free process.
Great service! From scheduling to the actual servicing of my truck was perfect! Hands down best dealership around!
Best customer experience ever
Keith McGinty was knowledgeable, easy going, and helpful. I called a few days before my visit and shared some general parameters for my search. He had three great options ready when I showed up and legitimately helped me think through what I really wanted on a couple of test drives. I ended up with a much better car than the ones I was looking at through online services.
Scott Stiff and the staff at Rusty Wallace are very good to work with when buying a new car. I have bought many cars there and love this dealership.
Great customer service!
Always great service and takes care of our whole family. Will always recommend. Ask for Brandon. He'll take great care of you!
A real nice fellow, named Keith McGinty, sales man, my wife was down there,, and she was extremely pleased, he treat her super professional, she said she felt no pressure, and was very concerned with what she was interested in as a vehicle, , this is an absolute step above the norm, thank you Keith,
Great service! Much appreciated
Very friendly staff.
The team at RW Kia led by Nick and Tushar worked hard to meet our needs and stay in our budget! Thank you
These guys are great. Service department's Russell and Lindsay went way above and beyond the call of duty to make sure this old gal got home safely. It is appreciated more than words can say. Thank you again so very much!
Treated with respect and kindness
Very nice people. Always do good for me
Jordan and Tushar were great to work with!
James Gordon was the best salesman and we appreciated all that he did during the purchasing process.
The staff at Rusty Wallace Kia is excellent! It is always a pleasure doing business with them.
The customer service is great. Went looking to trade one car in left with 2 cars and ended up going back with an issue and they fixed with no cost to me. Great work to everyone. Will definitely be back
Oil change took 3 hours. Was given a $20 discount to compensate but no oil change should ever take that long
I would have given five stars if I hadn’t had to wait over two hours for an oil change and tire rotation. Everything else was great!
Brandon was our sales person. He was very professional and polite when discussing vehicles and our options. He answered all our questions and went over our vehicle options thoroughly. Would recommend this dealership when considering buying a vehicle.
Very professional and courteous staff. They explained everything to me at every step of the way. Very satisfied.
Customer service is great. I have a hard time understanding how I have to schedule an appointment for an oil change and yet, even though I have a scheduled time, I’m waiting for TWO hours for a basic oil change to be done. If wait times were better, I’d give 5 stars.
James Gordon provided outstanding customer service and individual attention. Inventory included the models and options we wanted. Finance process was quick and easy. Amazing incentives and warranty!
Excellent buying process. No high pressure tactics. Our sales rep Scott Stiff did an excellent job for us. Loving our Kia Telluride.
Well done. Very professional. A great service department. Thank you for your outstanding customer service.
Great sales people. No pressure. Great service.
Excellent customer service. Even though they were shorthanded today, the wait time was minimal.
Superb help anytime I need it it or have any questions!
Great customer service..friendly fast..efficient! Great waiting area with free snacks and beverages while you wait!
fast and dependable service
The service was great. The blower on my car wasn't working. I was in the process of moving out of state in a few days and they got me in right a way a fixed the problem. Very professional Service Department.
Very professional friendly staff. Clean waiting area. Fast efficient service. In and out in 45 minutes. 5 star service
Outstanding service, kind employees… attentive to detail… could not be more impressed
The experience I had was overwhelming great and totally let down. I was under the impression that oil changes were free I purchased a service contract that was an additional $4500. I wanted an all exclusive warranty but that service isn’t available. But the best experience for our vehicle was today and they were very professional they did give me the first oil change free but they didn’t have to and it was $123.00 that’s for an oil change and tire rotation.
Our salesman, I believe his name was kieth, helped my wife and I get into a decent car after having problems with another local dealership. Easy to work with. Straight forward. Took my trade that honestly wasn't worth anything which was a great blessing. I appreciate y'all so much.
Routine maintenance is always easy. Friendly staff and timely.
Great customer service
Service was good. They picked my car up at 9:40 and brought it back to my by 12:00 with great communication.
They were polite and timely. I have always taken my car here since move from California.
Second dealing with Rusty Wallace Kia. They ar very professional and my service was done in an hour.
