Customer Testimonials

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Facebook Oct 14, 2021

Appointment was easy to make and work done as agreed. Very nice waiting area, although it took less time than thought. Great service.

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Facebook Oct 13, 2021

I found them to be very courteous and helpful I didn’t have to wait very long

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Facebook Oct 13, 2021

Everyone was helpful. I was there for a recall to be corrected. I was checked in as soon as I pulled into the service bay. The work was done quickly and I was out in less than an hour with a care freshly washed.

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Facebook Oct 13, 2021

Have requested a loaner car last 2 service appointments and none available?

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Google Oct 12, 2021

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Facebook Oct 12, 2021

Wonderful fast service without an appointment

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Google Oct 11, 2021

We always get great service at RW off of Callahan. They've also really stepped up the waiting area, and it's honestly a pretty enjoyable wait. The service department is thorough, but we've never been pressured into unneeded work, they are fairly priced, and our car always feels like new when they're finished

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Google Oct 10, 2021

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Google Oct 10, 2021

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Facebook Oct 9, 2021

We had to take our Sorento in for a issue with CarPlay. It turned out to be an iPhone update issue. The staff was great and helped us figure out the problem.

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Google Oct 9, 2021

Excellent experience from beginning to end. Exceptional customer service. Very patient and thoughtful. I was second guessing myself the whole time. The responses received were reassuring. I am glad and thankful for such professionalism, thoughtfulness and mixed with patience. Great dealership.

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Google Oct 7, 2021

Accommodated my schedule and we’re efficient

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Google Oct 7, 2021

Impressed with delivery of car exact time scheduled

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Google Oct 7, 2021

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Facebook Oct 7, 2021

No pressure sales. Pleasant employees. Knowledge of the KIA products and services.

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Google Oct 7, 2021

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Google Oct 6, 2021

Russell Montgomery was great and I enjoyed the experience.

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Google Oct 6, 2021

Rusty Wallace Kia of Knoxville is hands down the best place I’ve gone to to purchase and service my car. We have bought our last 5 cars there. And every one that needs an oil change or tire rotation, or if something does become an issue, they are there to take care of it. They’re the best

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Google Oct 6, 2021

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Facebook Oct 6, 2021

Great service and always willing to help. They do everything in there power to fit me in when i am available.

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Facebook Oct 5, 2021

They have a very kind and helpful staff. I have always used their service and I am never disappointed. I highly recommend them to everyone.

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Google Oct 5, 2021

Communicative and professional. Got me in and out quickly and answered all my questions. They were willing to go out of their way to get me prepped for a long road trip. Solid place!

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Google Oct 5, 2021

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Google Oct 2, 2021

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Google Oct 2, 2021

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Facebook Oct 1, 2021

We are on our second suv from RWK an both experiences where have been spot on good people to deal with all the way around in every department

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Google Oct 1, 2021

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Facebook Oct 1, 2021

The people are so friendly and the service I received was great

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Google Oct 1, 2021

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Facebook Sep 30, 2021

Ask for Brandon Belue, you will not be disappointed! I drove all the way from Nashville to purchase my vehicle from him and the whole experience was seamless. I highly recommend Rusty Wallace Kia

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Google Sep 30, 2021

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Facebook Sep 30, 2021

From our purchase with James Gordon to the service department, I couldn’t be happier. The simple things such as escorting you to your vehicle after service aren’t overlooked. The customer experience has been great every step of the way.

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Google Sep 29, 2021

The staff was very friendly. I was very impressed and I will consider this dealership for my next vehicle purchase.

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Google Sep 29, 2021

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Google Sep 28, 2021

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Google Sep 28, 2021

Second trip back, parts took awhile to come in. Fully explained this on first visit. Both recalls were addressed and fixed. Oil changed, washed. Everything went fine. Would recommend service department!

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Google Sep 28, 2021

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Google Sep 28, 2021

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Google Sep 27, 2021

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Google Sep 26, 2021

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Facebook Sep 25, 2021

Great staff and great service. they havea great selection on new and used vehicles

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Google Sep 25, 2021

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Google Sep 25, 2021

Dropped our van off and they were worried it may take awhile, they were professional, transparent, and timely as they got the work done ahead of schedule!

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Google Sep 24, 2021

Service rep was very courteous and attentive. He came out to apprise us on the status of the work during our wait.

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Facebook Sep 23, 2021

I have purchased 4 kia’s they have been more in the price range than other dealerships

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Google Sep 22, 2021

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Google Sep 22, 2021

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Facebook Sep 22, 2021

We had a fantastic experience with scott. He and the staff helped with any questions, concerns and problems that we had. We drove a long distance and they accommodated us very well.

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Google Sep 22, 2021

The staff at Rusty Wallace Kia on Callahan Drive in Knoxville Tennessee is courteous professional and very very understanding and they do everything in their power and their ability to make sure each customer is totally totally satisfied and their needs are met

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Google Sep 21, 2021

I have always had friendly, prompt service & been happy with the work done.

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Google Sep 21, 2021

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Facebook Sep 20, 2021

Fantastic, highly recommend

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Facebook Sep 19, 2021

Very professional and honest.

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Google Sep 19, 2021

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Google Sep 18, 2021

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Google Sep 18, 2021

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Google Sep 18, 2021

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Google Sep 17, 2021

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Google Sep 17, 2021

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Google Sep 17, 2021

We have bought 3 cars from Rusty Wallace Kia and have been nothing but pleased with everything from sales to service.

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Google Sep 16, 2021

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Google Sep 15, 2021

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Google Sep 15, 2021

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Google Sep 14, 2021

James Gordon is amazing! 2nd Kia vehicle I have purchased from him.

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Google Sep 13, 2021

It took almost a month to get a appointment for routine maintenance.

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Facebook Sep 12, 2021

Greeted promptly for my scheduled appointment. Unfortunately, I was told the work would take an hour to an hour and a half. Two and one half hours later, when I asked about my car, I was told it was in line to be washed. I said don’t wash it, I’ve been here long enough. I literally saw it in line and moved down to me - and yes it was washed. I wonder how long it had been sitting in line.

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Facebook Sep 12, 2021

Great service, as always. Fast, courteous, excellent at explaining the details, fair pricing & excellent customer service!

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Facebook Sep 11, 2021

Alec Jefferson is an awesome salesman!! Open and honest answers to any question you have. Everyone there, from top to bottom, was extremely helpful and friendly

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Google Sep 11, 2021

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Google Sep 11, 2021

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Google Sep 10, 2021

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Google Sep 10, 2021

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Google Sep 10, 2021

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Facebook Sep 10, 2021

Employee, Jonathan and other staff including Brandon

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Google Sep 9, 2021

I received great customer service from the service department. My appointment took longer than anticipated, but the service department team kept me informed and were very kind and apologetic.

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Google Sep 9, 2021

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Facebook Sep 8, 2021

Took my aunt there today. Tushar was very helpful and knowledgeable. We loved our experience there! She bought a Kia Sportage.

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Google Sep 8, 2021

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Facebook Sep 8, 2021

Good experience. My sales Rep, Mr Bower, was very helpful as was all the employees I encountered. The K-5 we purchased seems excellent and have enjoyed it.

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Facebook Sep 8, 2021

Always courteous, knowledgeable and respectful. Not pushy. A big plus! They stand behind their product and make sure that you’re satisfied with the vehicle and service. I’ve bought 3 KIA’S and will continue to purchase KIS’S in the future as long as they stand behind their product

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Facebook Sep 8, 2021

Have received exceptional customer service from both sales and service staffs.

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Facebook Sep 8, 2021

great service. friendly people.

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Facebook Sep 8, 2021

Excellent service and friendly atmosphere

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Google Sep 8, 2021

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Google Sep 8, 2021

They done the job right

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Google Sep 7, 2021

Had an awesome experience! Bought a brand new KIA Soul GT limited. Keith was our salesman and did a great job with us from beginning to end! They have customers for life! Go see the professionals at Rusty Wallace KIA!

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Google Sep 5, 2021

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Google Sep 4, 2021

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Facebook Sep 4, 2021

Very efficient and timely. Very friendly and extremely courteous.Excellent service.

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Facebook Sep 3, 2021

I needed an oil change and tire rotation and a safety check for an up coming trip. They worked me in and fixed my brakes, washed my Kia. 😀

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Google Sep 3, 2021

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Facebook Sep 2, 2021

By far, The best dealership in Knoxville. A huge shoutout to Corey and Caleb for helping me get into my amazing Kia Carnival SX. Amazing customer service all the way around and I’m sure you will not leave disappointed!

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Google Sep 2, 2021

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Google Sep 1, 2021

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Facebook Sep 1, 2021

these guys did wonderful with us!!! the best customer service I've ever experience. they drove my new 2022 kia telluride lx from knoxville tn to Jonesville va!! Brandon did wonderful with talking me through everything

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DealerRater Sep 1, 2021

Excellent Service and Staff! This is our second Seltos purchase with the gang! I would recommend them to anyone! Thanks Ben, Jordan, Brandon D., and Jake Bull!

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Google Aug 28, 2021

Kenny Bowers was hands down the best salesman you could ask for! Straight forward on every question we had and made the process so easy. Would recommend him to anyone

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Facebook Aug 28, 2021

Tai and I just purchased a 2022 Carnival SX! This is the nicest car and I think rarest car in the world! Kenny Bower was an amazing partner in our purchase. I appreciate that he kept us updated on the status of the Carnival and when it arrived he sent me a message same day. He gave us a more than fair price and we would give Rusty Wallace Kia Knoxville and Kenny Bower our business for the rest of our lives. Thank you for helping our family!

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DealerRater Jul 25, 2021

i want to withdraw my previous issues with this dealership. jake has given me the $100 visa card that evidently was lost or stolen in the mail. i picked up the card yesterday and jake was most friendly and personable.. thanks again to jake for taking care of this

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DealerRater Jul 31, 2020

Bought new car through Toby Kaiser and he was great. Loved working with him. So helpful in all matters. Would use him again. He knew exactly what I needed.

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