Bryan Johnson, Chris Norton and Matt Fisher do a great job and keep me informed at every stage of my vehicle's serviceI take all 4 of my vehicles to the Rusty Wallace KIA Knoxville Service department and Express building exclusively where I know they will use quality parts and the Technicians are well trained.
We worked with Brandon when we bought our Nightfall Telluride. He was amazing. He keep us informed as to when they were going to be coming in. Even after I changed my mind on the color 3 times and I finally decided on the Nightfall he worked diligently to find one! He is amazing!!!
I had several mechanical problems with my car and several times the service department went above and beyond my expectations in regards to the quality of their work and making the process as painless as possible. They were excellent in providing me a loaner vehicle once when they had to keep the car for a few days and they never tried to get out of doing the repairs under warranty.
Great experience! The staff was so nice and they were practicing social distancing and sanitizing everything. Everyone was following mask protocol. Will definitely be back!
People and service were both great, as always at Rusty's.
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