Customer Testimonials
Appointment was easy to make and work done as agreed. Very nice waiting area, although it took less time than thought. Great service.
I found them to be very courteous and helpful I didn’t have to wait very long
Everyone was helpful. I was there for a recall to be corrected. I was checked in as soon as I pulled into the service bay. The work was done quickly and I was out in less than an hour with a care freshly washed.
Have requested a loaner car last 2 service appointments and none available?
Wonderful fast service without an appointment
We always get great service at RW off of Callahan. They've also really stepped up the waiting area, and it's honestly a pretty enjoyable wait. The service department is thorough, but we've never been pressured into unneeded work, they are fairly priced, and our car always feels like new when they're finished
We had to take our Sorento in for a issue with CarPlay. It turned out to be an iPhone update issue. The staff was great and helped us figure out the problem.
Excellent experience from beginning to end. Exceptional customer service. Very patient and thoughtful. I was second guessing myself the whole time. The responses received were reassuring. I am glad and thankful for such professionalism, thoughtfulness and mixed with patience. Great dealership.
Accommodated my schedule and we’re efficient
Impressed with delivery of car exact time scheduled
No pressure sales. Pleasant employees. Knowledge of the KIA products and services.
Russell Montgomery was great and I enjoyed the experience.
Rusty Wallace Kia of Knoxville is hands down the best place I’ve gone to to purchase and service my car. We have bought our last 5 cars there. And every one that needs an oil change or tire rotation, or if something does become an issue, they are there to take care of it. They’re the best
Great service and always willing to help. They do everything in there power to fit me in when i am available.
They have a very kind and helpful staff. I have always used their service and I am never disappointed. I highly recommend them to everyone.
Communicative and professional. Got me in and out quickly and answered all my questions. They were willing to go out of their way to get me prepped for a long road trip. Solid place!
We are on our second suv from RWK an both experiences where have been spot on good people to deal with all the way around in every department
The people are so friendly and the service I received was great
Ask for Brandon Belue, you will not be disappointed! I drove all the way from Nashville to purchase my vehicle from him and the whole experience was seamless. I highly recommend Rusty Wallace Kia
From our purchase with James Gordon to the service department, I couldn’t be happier. The simple things such as escorting you to your vehicle after service aren’t overlooked. The customer experience has been great every step of the way.
The staff was very friendly. I was very impressed and I will consider this dealership for my next vehicle purchase.
Second trip back, parts took awhile to come in. Fully explained this on first visit. Both recalls were addressed and fixed. Oil changed, washed. Everything went fine. Would recommend service department!
Great staff and great service. they havea great selection on new and used vehicles
Dropped our van off and they were worried it may take awhile, they were professional, transparent, and timely as they got the work done ahead of schedule!
Service rep was very courteous and attentive. He came out to apprise us on the status of the work during our wait.
I have purchased 4 kia’s they have been more in the price range than other dealerships
We had a fantastic experience with scott. He and the staff helped with any questions, concerns and problems that we had. We drove a long distance and they accommodated us very well.
The staff at Rusty Wallace Kia on Callahan Drive in Knoxville Tennessee is courteous professional and very very understanding and they do everything in their power and their ability to make sure each customer is totally totally satisfied and their needs are met
I have always had friendly, prompt service & been happy with the work done.
Fantastic, highly recommend
Very professional and honest.
We have bought 3 cars from Rusty Wallace Kia and have been nothing but pleased with everything from sales to service.
James Gordon is amazing! 2nd Kia vehicle I have purchased from him.
It took almost a month to get a appointment for routine maintenance.
Greeted promptly for my scheduled appointment. Unfortunately, I was told the work would take an hour to an hour and a half. Two and one half hours later, when I asked about my car, I was told it was in line to be washed. I said don’t wash it, I’ve been here long enough. I literally saw it in line and moved down to me - and yes it was washed. I wonder how long it had been sitting in line.
Great service, as always. Fast, courteous, excellent at explaining the details, fair pricing & excellent customer service!
Alec Jefferson is an awesome salesman!! Open and honest answers to any question you have. Everyone there, from top to bottom, was extremely helpful and friendly
Employee, Jonathan and other staff including Brandon
I received great customer service from the service department. My appointment took longer than anticipated, but the service department team kept me informed and were very kind and apologetic.
Took my aunt there today. Tushar was very helpful and knowledgeable. We loved our experience there! She bought a Kia Sportage.
Good experience. My sales Rep, Mr Bower, was very helpful as was all the employees I encountered. The K-5 we purchased seems excellent and have enjoyed it.
Always courteous, knowledgeable and respectful. Not pushy. A big plus! They stand behind their product and make sure that you’re satisfied with the vehicle and service. I’ve bought 3 KIA’S and will continue to purchase KIS’S in the future as long as they stand behind their product
Have received exceptional customer service from both sales and service staffs.
great service. friendly people.
Excellent service and friendly atmosphere
They done the job right
Had an awesome experience! Bought a brand new KIA Soul GT limited. Keith was our salesman and did a great job with us from beginning to end! They have customers for life! Go see the professionals at Rusty Wallace KIA!
Very efficient and timely. Very friendly and extremely courteous.Excellent service.
I needed an oil change and tire rotation and a safety check for an up coming trip. They worked me in and fixed my brakes, washed my Kia. 😀
By far, The best dealership in Knoxville. A huge shoutout to Corey and Caleb for helping me get into my amazing Kia Carnival SX. Amazing customer service all the way around and I’m sure you will not leave disappointed!
these guys did wonderful with us!!! the best customer service I've ever experience. they drove my new 2022 kia telluride lx from knoxville tn to Jonesville va!! Brandon did wonderful with talking me through everything
Excellent Service and Staff! This is our second Seltos purchase with the gang! I would recommend them to anyone! Thanks Ben, Jordan, Brandon D., and Jake Bull!
Kenny Bowers was hands down the best salesman you could ask for! Straight forward on every question we had and made the process so easy. Would recommend him to anyone
Tai and I just purchased a 2022 Carnival SX! This is the nicest car and I think rarest car in the world! Kenny Bower was an amazing partner in our purchase. I appreciate that he kept us updated on the status of the Carnival and when it arrived he sent me a message same day. He gave us a more than fair price and we would give Rusty Wallace Kia Knoxville and Kenny Bower our business for the rest of our lives. Thank you for helping our family!
i want to withdraw my previous issues with this dealership. jake has given me the $100 visa card that evidently was lost or stolen in the mail. i picked up the card yesterday and jake was most friendly and personable.. thanks again to jake for taking care of this
Bought new car through Toby Kaiser and he was great. Loved working with him. So helpful in all matters. Would use him again. He knew exactly what I needed.
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