Customer Testimonials
First place we came to shop for cars today was Rusty Wallace Kia on Callahan Drive. Just looking, had no real intentions on thinking I would buy a car today but when you have excellent service, friendly staff and a huge selection of all kind of makes as models, not just Kia (which is your specialty), I knew I had come to the right place. I was taken care of and drove away a happy customer with a great deal on a great reliable car!! Big Mahalo to my salesman Keith McGinty for taking such good car of me! You ... Read More DealerRater - Sep 5, 2026
Big Country was super helpful on helping find a car. He was very informative and helped me find the right one. I appreciate his time. Hit him up for your next car
Big Country the client advisor was very mannerly and professional. He made our car buying so comfortable and we got coffee and snacks. Very nice man and fun to talk to- Great job Joe!!!
I love this dealership great service only disappointment the back of my car wasn’t washed at all. Andrew is awesome otherwise!
Brandon was our salesman he was awesome and I will send people to him. Thank you all again
Friendly and heloful had the exact suv we wanted. Even on a busy day we were helped immediately.
I drove out there to test drive a car on the lot. When I arrived, the sales manager asked me how many cars I'd driven at other dealers. "Maybe 5?" I said. He refused to let me test drive the car on the lot because I 'wasn't serious.'
A few days later, I bought the same make/model/year at Fox Toyota in Clinton. Better price and really nice folks to work with.
I'm still baffled by my experience at Rusty Wallace, and I would never do business with them. And I wish they'd stop ... Read More DealerRater - May 26, 2026
We came in yesterday to look for a bigger SUV as we were running out of room in our jeep. Chris and the whole team were nothing short of exceptional and we left with a 2025 Kia telluride! Thanks for the hospitality.
We came in to trade up to a newer vehicle. Joe Montgomery was amazing in helping us get our deal done in one short, evening visit! He was very informative about new features and helpful in sorting out a deal that worked for us. Thank you guys for the best auto buying experience we've had in several years!!!
We came in to trade up to a newer vehicle. Joe Montgomery was amazing in helping us get our deal done in one short, evening visit! He was very informative about new features and helpful in sorting out a deal that worked for us. Thank you guys for the best auto buying experience we've had in several years!!! Everyone was so nice!
Big country was amazing to work with. Made the car buying process quick and easy
I recently purchased a 2027 Kia Telluride from Joe "big country" Montgomery and had a wonderful experience! I was very hesistant to trade in my 2025 Telluride. But he showed me around the vehicle and explained all the new safety features and benefits of the new Telluride and I decided it would be best for my family. The process of trading it in was a breeze and Joe makes you feel like family! He was so kind and very patient with my children that we had with us. He has also followed up to make sure we are still loving ... Read More Facebook - May 13, 2026
Rusty Wallace Kia of Knoxville falsely advertised an 8-year powertrain warranty. Their web page said: "We are proud to cover your Kia for eight years or 200,000 miles . . .you can expect this to be included with every new Kia we sell without having to ask for it."
On 4/22/2026 I purchased a new Kia Niro from Rusty Wallace Kia. When I got home I found that my paperwork did not include a copy of this warranty. I called Rusty Wallace; they were reluctant to provide me with a copy, but when I insisted they sent me the warranty: it is ... Read More DealerRater - May 13, 2026
I recently purchased a 2027 Kia Telluride from Joe "big country" Montgomery and had a wonderful experience! I was very hesistant to trade in my 2025 Telluride. But he showed me around the vehicle and explained all the new safety features and benefits of the new Telluride and I decided it would be best for my family. The process of trading it in was a breeze and Joe makes you feel like family! He was so kind and very patient with my children that we had with us. He has also followed up to make sure we are still loving ... Read More DealerRater - May 13, 2026
Big Country hooked me up with the perfect used car at Rusty Wallace Kia of Knoxville. Thanks, Joe!
I went in Rusty Wallace Kia of Knoxville to look for a car, and Joe Montgomery “Big Country” hooked me up. He listened to what I wanted and matched me with the perfect car. Thanks!
I came there and traded in my brand new car for a jeep I really liked. Keith was my dealer. Jake is the owner. The man that gave the jeep to them told me I made a huge mistake buying it. I can see why now. It had a death wobble and I took it back to them and it was supposed to be completely fixed when I picked it up. I assumed. Then the last few days it started acting up again and keep in mind I did not go missing it was only driven on the rode because ... Read More DealerRater - May 7, 2026
Joe Montgomery approached me immediately upon my arrival, and has made the process of my trade very smooth! He is very friendly and respectful. Joe has made this whole process very pleasant!!
I had a great experience at Rusty Wallace Kia, Joe Montgomery was had great customer service and was willing to help me and understood the situation I was dealing with as far as time to do a deal and the curtesy to explain how everything would go. I will definitely be buying a new Kia from Rusty Wallace.
I had a great experience at Rusty Wallace Kia, Joe Montgomery was had great customer service and was willing to help me and understood the situation I was dealing with as far as time to do a deal and the curtesy to explain how everything would go. I will definitely be buying a new Kia from Rusty Wallace.
Excellent experience working with Chris Marte on the purchase of my 2026 Kia Carnival. Chris was patient with the constant delays finalizing the purchase on my end and went above and beyond finding the exact model we wanted.
Joe Montgomery has been so helpful throughout this process! He’s really taking the time to work with me and make sure I find a good car at a price that fits my budget.
Joe Montgomery went above and beyond to help us with buying a brand new 2026 Kia sportage! Go see "Big Country" at Rusty Wallace Kia!
Joe Montgomery went above and beyond to get us a deal on a brand new 2026 Kia.
Good dealership. Plenty of stock and nice people. Joe Montgomery was very helpful and knowledgeable about the car.
Big country did great appreciate it!
Joe Montgomery also known as Big Country was absolutely AMAZING!!!!! we came in on this past weekend and he spent about 5 hours with us and even bought me and my husband and our child chic fil a doordash when we said we were hungry and paid for it out of his own pocket! we ended up purchasing from another dealership but joe was hands down the best car salesman i ever dealt with. the salesman at the other dealership was awful. only reason we purchased there was bc they had a better price that this dealership couldnt come close to. ... Read More DealerRater - Apr 27, 2026
Joe Montgomery was great! Would recommend. Process was smooth and easy and got exactly what we were looking for
Great service by big country! Love the truck and although it wasn't for me ill be back to get what fit my needs.
Tushar is the best! He was very prompt in setting me up for a test drive and was very knowledgeable of the Telluride. He personally owns a Telluride so his practical experience and advice was very reassuring. KIA of Knoxville has a loyal customer largely because of salesmen like Tushar!
Brandon helped answer all my questions prior to coming to the lot, and Kenny helped us once we arrived. The were both amazing and we had the best experience. Kenny was down to earth and answered all my questions with ease. He never pressured us at all. The financing was fast and efficient. I highly recommend!
I needed to be driven to my appointment on Emory Road and leave my car with the service department. Brian Campbell accompanied me, and he was truly a pleasure to be around that morning. I really appreciated his professionalism and kindness — he made the entire experience so much better. If everyone I encountered each day were like Brian, the world would be a better place! He is truly a gem, and people like him are rare. The service counter staff who checked me in and out were also very friendly and helpful.
Best place to buy a vehicle. I wanted to surprise my husband by trading in his truck for his dream car....2023 camaro. Worked with Keith McGinty who went above and beyond to make sure we were taken care of. If youre in the market for a new or used car, check out this dealership and ask for Keith McGinty.
Great customer care in particular the service dept ,parker did an extraordinary job
I had an excellent experience working with my salesmen Kenny and the entire team(didn’t get all their names). They truly went above and beyond to help me through a stressful situation. After discovering issues with the vehicle I originally purchased, they worked with me through the entire process of returning the car and made sure everything was handled the right way.
Kenny, Jon, and their manager were all very patient, understanding, and transparent every step of the way. The whole team made the process of getting into my new vehicle smooth and reassuring, and I never felt rushed ... Read More Facebook - Dec 14, 2025
Scott and Tony were both super helpful for my first time purchasing a car, any bump in the road they were quick to attend to and overall made the experience great. Have already sent a few friends his information for some possible future purchases!
Kenny was amazing! He was patient, kind and worked with me every step of the way. I would highly recommend getting a car through him! He will help you every step of the way, he understands what you want and what you’re looking for and makes sure he does everything he can to get you in that car! 10/10 recommend
Their GM Jake is great. He will work and find a way to make the customer happy. He’s earned my future business. Mike the salesman is great also. He made the process very quick and easy. They have a nice setup for free drinks and snacks as well. My kids really enjoyed it!
We have never had such a great experience at a dealership! James was fantastic start to finish and listened to what we needed and helped us get more for the budget we came in with!
I’ve bought two used cars (one personal and one for work) with Rusty Wallace Kia and the help of James G. James is kind, thoughtful, and listens to what you really need in a car. He doesn’t pressure you or try to “up sell” you. He makes sure that you are comfortable with the car you are purchasing and drive off the lot happy. I was so happy with my last purchase from James that I named the car “happy” - not a joke. We all know that buying cars is exhausting but James makes the car buying ... Read More Facebook - Apr 2, 2025
Made contact over the phone about a uses car and they went out of their way to answer all questions I had and made my decision a lot easier
I purchased a pre-owned 2022 Kia telluride. I was so excited as I definitely hear good things but of course that didn't last long. First, they hadn't detailed or cleaned it properly before selling it to me. Next, it needed an oil change as it didn't have one and it was close to that time. They told me to bring it back and I would not be charged for the oil change. That didn't go as planned. They acted lime the conversation never happened. I had to pay because the sales manager wasn't in. Very disappointed ... Read More Google - Jun 10, 2024
Great experience with Brandon! Thanks for everything I love my 2024 Kia Sportage LX.❤️
Great experience with Keith! This is the 2nd time we have dealt with him and he put us in a brand new red KIA Soul EX. The process was smooth and he did a great job. All employees that we encountered were professional and friendly. Customers for life!
The sales manager is the most unprofessional person I've ever encountered, a real jerk
Awesome dealership friendly staff knowledgeable and helpful at all points of my tome there
Took my car to get the oil changed and a car wash was texted that my car was ready returned to dealership and was told i still have to wait 25 min longer on my carwash and when I finally got my car the car was some how dirtier .it looked like a child tried to wash it And when I went back in to complain no one would come out and look at it. So I definitely would not recommend.
They got me into a 5 year loan when I had 4000$ down on a 5 year old car. Monthly payments are 576$. My car didn’t even come from the lot. They got it from a sister location and One month later, my car started shaking every time I started hitting the brakes and I went back and they said that my brakes had a chunk missing out of them. I paid 700$ for them to fix an issue that the car had before I bought it. Terrible
Had vehicle here 2 diff times. First time heater core. You would think they would
Catch that the back heater core was also out but a week later it was back in the shop. The 2nd time they also “fixed” an oil leak. After 3 weeks of having it got it back took it in for an oil change only to find out it had the same
Oil leak. Russ from service is an absolute joke. Was going to give them
One final time but they still have yet to return my
Call a month later. Luckily they aren’t the only
... Read More Google - May 11, 2024
Only put one star so I could TELL YOU ABOUT OUR TRIP TO RUSTY WALLACE KIA in KNOXVILLE . Today my husband and I bought a new Kia forte GT line from Kia superstore in Cleveland TN from a salesman named Bryer Lowe !! Bryer was there after closing with us so we could drive our new car home. He was great! He has a good personality, was very informative, wasn’t pushy, and I give HIM AND CLEVELAND KIA SUPERSTORE 10 stars!! And an high five!!
ALL OF THIS AFTER WE left Rusty Wallace Kia in Knoxville. The salesman that stood in ... Read More Google - May 11, 2024
James Gordon and the entire staff at Rusty Wallace KIA were fantastic! I love my new KIA Soul!
So grateful for this dealership and Brandon Belue! My husband and myself had a not so good experience at another dealership in the area last year. When we saw that Kia of Knoxville had exactly what we originally wanted we knew we had to jump on it before someone else did! Kia of Knoxville will be our go to dealership now! Thanks again Brandon!!
Wonderful service! I’ve purchased multiple vehicles over the years from Rusty Wallace Kia and each time has been a smooth and pleasant experience. I highly recommend RW Kia at Callahan Drive for all your new/used car purchases and service needs.
So I'm going to give them 0 stars reviews! About my car from them. One owner who did her maintenance. I took the vehicle in December to have a recall item taken care of, and asked for issues b being addressed with h an estimate. I paid half a year for the vehicle to sit on their lot. So maybe Parkside Kia is a better option for you.
Great service!
Long-time customer of sales and service. They have a wonderful crew front-to-back, and will do their best for you!
Jordan Chitwood was an excellent sales person. Not too pushy but knew the right approach to selling us a car. I’d recommend him for sure.
Greg is hands down the best salesman I’ve experienced. I wanted a speedy purchasing process and he exceeded my expectations. He listened to all my concerns and was not pushy at all. I came from a really bad experience at parkside kia… Greg completely saved my relationship with KIA. Choose this dealership- you won’t be disappointed!!
Mr. Odom helped me find exactly what I wanted, the process was easy, and i love my new car. Highly recommend Rusty Wallace Kia of Knoxville!!
I've been dealing with this dealership for 7 years now and they are always very helpful, very friendly and their service department goes out of their way to get you the best deals on parts and labor.
I traded in my late wife's car on a Chevy truck after 2days it broke down luckily I purchased a warranty they rented me a loaner car it's been two weeks haven't got one call or notification by email or text I called was told they were going to check on it and get back with me still no call back seems once the deal is done they are done with you.i would go to a more professional place if I would have known well it's been 6weeks since I posted this review not only ... Read More Google - Apr 4, 2024
I’ve purchased 3 brand new cars from here, but after my most recent experience I won’t be back. Long story short I was trying to keep my payments in a certain range like most people do, and the last offer they had come back with said I needed $5000 down payment. Funny thing is this location adds on a $5000 dealer markup on vehicles. But want to act like it’s normal. Shop around, RWK of Knoxville isn’t what it used to be. The most insulting part was when they came with the last offer, the guy the the sales ... Read More Google - Mar 24, 2024
I told Brandon exactly what I was looking for, and he had a really nice car for me, the car matched everything I was looking for and at my price range. It's an Forte and I was able to get my favorite color. If anyone is looking for a great deal with exceptional customer service you should go to Rusty Wallace kia on Callahan rd. The people there really jump through hoops to get you the car you want!!! Thank you all at the dealership for being so helpful.
We just purchased a 24’ Kia Sportage Prestige for our son at RW Kia and the service we received was 100%!
James Gordon was our salesman and he could not have been nicer. Hands down the best salesman we’ve ever worked with! He went above and beyond to explain all the features and answer any questions we had. He was extremely easy to talk with, very personable and never pushy in the least. Within minutes of talking cars with James we knew we were in the right place. We had our teenage son with us and he was absolutely amazing with ... Read More Google - Feb 19, 2024
Kenny Bower is the man! If you need a car, ask for him! He will absolutely take care of you.
I just walked off the lot with my new Kia Telluride, and I couldn’t be happier with the amazing level of service that I received. Keith was my sales representative and he was so informative, easy to talk to, and he wasn’t pushy at all. I have never had such an enjoyable and easy experience at a car dealership before. I brought my two kids with me (5 and 2 years old) and they enjoyed the experience too! The dealership had plenty of snacks & drinks to choose from, and one of the guys on the floor (I believe his ... Read More Google - Feb 8, 2024
This is one of the few places with no pressure to buy a vehicle. Upon arriving at this dealership, I was greeted by Mr. James who was so welcoming and ready to ask about our day rather than selling us a car. We chit chatted for a while and then he asked about our needs and the reason for our purchase. He then spent a few of his precious hours showing us the different options of which none of the available cars on the lot were to our liking. Mr. James offered to get the interior and exterior color shipped ... Read More Google - Feb 6, 2024
Great place. One of the guys, Gaige was very helpful while I was looking at the vehicles
Tushar got us to come in and was able to get us into the car we’d been wanting for a while. He was super informative and kind.
Hello! I highly recommend Rusty Wallace Kia on Callahan....I love my Kia and I always have a great experience when i bring my car in for routine services. My sales guy, Tushar, is just the best....even though it was nearly 2 years ago when I bought my car, he still to this day helps me out whenever i have a question about my car or services, etc. He's has been wonderful to work with....he always responds to me promptly and is super friendly & helpful. I also can't say enough great things about the friendly staff ... Read More Google - Feb 3, 2024
Tushar Shah it was my salesman and he did a fantastic job! My mother my daughter and I have all bought cars from him. He was very knowledgeable and patient from the beginning to the end of our process and he's very friendly! The dealership was very clean and everyone greeted us. Since the sale I have taken my car for my oil changes several times and the service department is excellent as well. I highly recommend him!!!!
I bought a KIA Soul from Tushar Shah. He was so kind and very knowledgeable. This car is the perfect fit for me. I'm so happy I chose a KIA! Thank you, Tushar
Had a great experience working with Gaige. He’s definitely knowledgeable and extremely helpful.
Gaige was amazing. I love my car
I came in looking for a nice new car suitable for my family. The nice salesman, Gaige, helped me out in finding a car in my price range.
Gaige was phenomenal! He’s got such a friendly and upbeat personality, definitely will shop with him again !!
The staff at Rusty Wallace Kia off Callahan Dr in Knoxville is top notch. Gaige Guyer was my car salesman. He is friendly, and very knowledgeable. At no time did I feel pressured. He helped me find the right car that fit all my needs. Financing was smooth. I felt very comfortable with my whole experience!!! I highly recommend buying a vehicle from them. Thank you Gaige and all of Rusty Wallace Kia!!!
I would like to thank Gaige Guyer for selling me my car. I have been pleased with it. everything thing went great in and out in about a hour.
Great staff. Always feel at home when I am here. Scott has been great to work with!
One of the worse experiences I have ever had. My car needed an engine replacement due to a manufacturer error. The piston assembly came apart on the inside of the engine. Kia would not cover it. What saved me, was an extended warranty through Zurich. They saved my behind!! Kia's service office failed on SEVERAL methods! For starters, they had my car for three months! It became phone tag between the two offices in which only the customer suffered. My girlfriend became a stay at home mom to primarily spend more time with her dying father. Sadly she lost ... Read More Google - Dec 24, 2023
Very disappointed in the help I received from Rust Wallace Kia. The car salesman, Jordan is there strictly to get commission and it shows. The car we were interested in had rough looking tires when mentioning this Jordan said they did a “penny test” which is something not very accurate or professional. It’s something that they don’t do per manager. Manager told me they never turn down tires when mentioned. I now have had my car for 3 months and am having to purchase new tires. Needless to say I only drive to work and back everyday. Will never ... Read More Google - Dec 9, 2023
Worst service department I’ve had to deal with 2nd car I have got from here but definitely the last car
No parts available. No communication. Poor service.
Great service. But my issues still they don't fixed anything according with the technician doesn't reply the issues with the driving test I hope reach my destination. Definitely tanks to Kia I had my worst vacation ever and definitely I'm going to switch to another brand.
Scheduled oil change took 2 hours and the wash job was pathetic.
Literally sucks at deals! They will not work with you at all. The people are rude and do not listen to you nether do they act like they care. Morristown Rusty Wallace is the place to go.
I usually don’t leave bad reviews but I can’t overlook my experience here. I’ve been coming to this Kia service center ever since 2020 when I first got my car and everything seemed pretty good. After yesterday’s visit however, I have a different opinion about their service and the quality of it because when I went to get the 60,000 mile maintenance service ($500) I was under the impression that they would take care of my car and do an excellent job with it as I was paying so much.
When I got my car back, I check the ... Read More Google - Sep 16, 2023
Horrible service. Telluride driver belt shredded and engined overheated. Less than 6 months old. They changed the belt and left the engine with the coolant all over and did not refill the coolant. They made a point to tell me that they washed it. Ridiculous.
Was called 4 days straight to come in and take advantage of the 5k over KBB value promotion. Very deceptive business practices. Advertising $5k over KBB value, but when I came in the sales manager tells me they are only going to use the black book value and they aren’t going to give me 5k over anything. Sales manager claims the $5k over KBB value is only for EV cars, yet website has no disclaimer or asterisk in their marketing on website. The good ole bait n switch.
I went in to get a basic oil change and wiper blades and they cracked my windshield. After they claimed responsibility for the damage on 8/21 it took them 8/25 to order the glass. All week they kept telling me it was ordered. I only got the truth from someone in service about when the glass was ordered.... Horrible customer service.
Absolutely DO NOT buy a Kia I bought my 2016 Kia Sportage new almost $30,000 AWD it started using oil at 95,000 miles and not just one but 2 dealers (Morristown and Knoxville) told me it was normal to use a quart of oil every 1,000 miles I am a woman but I knew that was not true after 4 oil checks and they decided to do a deep engine clean it took them well over a month to get the chemical to do said engine clean 3 weeks of that time they had my car I had my car back from them 16 days and was driving ... Read More DealerRater - Aug 20, 2023
First off let me start by saying Ramone did an excellent job as a salesman, he's nice and courteous. As for the Sales manager and general manager either one or both lie. We came to an agreement on a price and when we got to financing they refused the price we agreed upon and I asked to talk to Mr. Bull personally which didnt happen because we made it clear it was 27k or we were leaving (at this time we had time to go to another dealership but a storm came and killed the power). I had already ... Read More Google - Aug 15, 2023
My first and last experience with
Rusty Wallace Kia
Very shady dealings with sales
Person. I specifically stated do not pull a credit report I had been pre-approved by Y12 with emailed letter which is good for any lender up to 60 days of report.
How I knew he pulled report was my little app called Experian which alerted me instantly.
Then he goes on to say car is
40000 when Sticker price was 34,950. Then he goes on to say I'll give you 5000 off that which would bring it back down to original sticker price. Why give 5000 off at all at ... Read More Google - Jun 29, 2023
Not sure how Rusty Wallace can have a 4.7 rating. Built my Kia on line and took them the build sheet. Was told I could give a 1000.00 dollar deposit non refundable and they would try to get me something close to what I ordered. Stated they could not order car I wanted; never had a dealer that could not order cars. I asked if I found the car at another dealer if they could do a dealer swap; I was told NO. Found my car in Johnson City and am very happy with them. Recently had to take it in for ... Read More Google - Jun 24, 2023
Went by to pick up my car and one of the main reasons for taking my car was a broken door handle. They brought my car out and the door wasn’t fixed but I was charged for it. Now I wonder if the other things were fixed I paid for.
They have not been able to replicate the issue with transmission. Issue still not resolved.
Stopped to look at was met by extremely rude older gentleman. We told him very nicely several times that we were just looking and he continued to be pushy. When I finally said we would prefer to browse and let you know if we have any questions he stalked away without a word. Not a great first impression and deterred from wanting to purchase there.